Training — MK Anderson

Who'd a Thought Customer Service Was Important?

Aug 20, 2004 By mkanderson Leave a Comment

I love the way this article frames the issue of cross-selling within the context of customer service. The real news is that there are companies out there clueless enough still provide substandard customer service and wonder why their sales are low. The survey highlights three behaviors that representatives do not execute, but which customers would [...]

Filed Under: Training Tagged With: Call, customer, customer service representatives, india need, new computer system, person, phone, Service, smoke break, understandable manner

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