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	<title>MK Anderson&#187; Banking</title>
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		<title>Me versus CapitalOne</title>
		<link>http://www.mkanderson.com/portal/archives/1499</link>
		<comments>http://www.mkanderson.com/portal/archives/1499#comments</comments>
		<pubDate>Sat, 03 Apr 2010 18:14:22 +0000</pubDate>
		<dc:creator>mkanderson</dc:creator>
				<category><![CDATA[Banking]]></category>
		<category><![CDATA[Humor]]></category>
		<category><![CDATA[Capital One]]></category>
		<category><![CDATA[Telemarketing]]></category>

		<guid isPermaLink="false">http://www.mkanderson.com/portal/?p=1499</guid>
		<description><![CDATA[Image by aprilzosia via Flickr I swear to the best of my memory this is the conversation I had with CapitalOne this morning: Phone: [Unknown Name, Unknown Number] Ring, Ring Me (oblivious to caller-ID): Hello Capital One Rep: [Silence and Clicking] Me (stupidly): Hello? Capital One Rep: [More clicking then the sounds of a sweat [...]]]></description>
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<dl class="wp-caption alignright" style="width: 250px;">
<dt class="wp-caption-dt"><a href="http://www.flickr.com/photos/23668749@N07/4138616445"><img title="11.9.09" src="http://www.mkanderson.com/portal/resources/2010/04/4138616445_751ac0ff89_m.jpg" alt="11.9.09" width="240" height="180" /></a></dt>
<dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;">Image by <a href="http://www.flickr.com/photos/23668749@N07/4138616445">aprilzosia</a> via Flickr</dd>
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<p>I swear to the best of my memory this is the conversation I had with CapitalOne this morning:</p>
<blockquote><p>Phone: [Unknown Name, Unknown Number] Ring, Ring</p>
<p>Me (oblivious to caller-ID): Hello</p>
<p><a class="zem_slink" title="Capital One" rel="homepage" href="http://www.capitalone.com/">Capital One</a> Rep: [Silence and Clicking]</p>
<p>Me (stupidly): Hello?</p>
<p>Capital One Rep: [More clicking then the sounds of a sweat farm call center in the background] Yes, may I speak with Julie please?</p>
<p>Me: Who is this?</p>
<p>CapitalOne Rep: This is [name removed since I can't remember it] from Capital One.</p>
<p>Me: What is this regarding?</p>
<p>CapitalOne Rep: This is Capital One, I would l like to speak with Julie because I have informary for her.</p>
<p>Me: Infomary?</p>
<p>CapitalOne Rep [now with apparent disgust]: I said information!</p>
<p>Me: Information? Like sales information?</p>
<p>CapitalOne Rep: This is not a sales call.</p>
<p>Me: But you&#039;re calling us. It must be a sales call.</p>
<p>CapitalOne Rep: This. Is. Not. A. Sales. Call.</p>
<p>Me. Well, go ahead and remove us from your sales list.</p>
<p>Capital One Rep [taking her balls and going home]: Fine! But she will not get anymore information from us!</p>
<p>Phone: [Click]</p></blockquote>
<p>Dear CapitalOne &#034;Bank&#034;:</p>
<p>My wife was actually available to take a call from you this morning. As it turns out both of us are very interested in any infomary or information you have regarding our accounts. However, it is confusing to us as to what &#034;information&#034; we would need as you have an extensive website we can access for account balances and the latest interest rates you have shoved up our asses. I can only assume the &#034;information&#034; you were calling us about was of such a secret nature and so important  you can&#039;t risk making it available on said website.</p>
<p>As to the nature of the information, I would like very much for you to go ahead and send us the off-shore account number via registered mail as I don&#039;t trust the phone system these days. We need the account number, the amount you&#039;re putting in millions, and the safe word or whatever you guys are calling it these days.</p>
<p>On the other hand, if the &#034;information&#034; you were trying to get to my wife this morning wasn&#039;t about the millions you want to deposit in our off-shore land of milk and honey, I can only assume it was a sales call.</p>
<p>Certainly with all of the latest banking shenanigans going on, you wouldn&#039;t use the English language as a way to trick somebody into hearing a sales pitch would you? Flat out denying it&#039;s a sales call and using &#034;passing along information&#034; left me feeling very duck-flies-at-midnight.  So I heavily recommend you train your sales people to be straightforward when calling or give up this stupid telemarketing shit already. You&#039;ve already got our 30% interest and deed to our first born. What else could you want from us?</p>
<p>Sincerely,</p>
<p>MK Anderson</p>
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		</item>
		<item>
		<title>Bizarro World Bailout Continues to Baffle Media</title>
		<link>http://www.mkanderson.com/portal/archives/489</link>
		<comments>http://www.mkanderson.com/portal/archives/489#comments</comments>
		<pubDate>Thu, 29 Jan 2009 15:50:55 +0000</pubDate>
		<dc:creator>mkanderson</dc:creator>
				<category><![CDATA[Banking]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[The Market]]></category>
		<category><![CDATA[bizarro]]></category>

		<guid isPermaLink="false">http://www.mkanderson.com/portal/?p=489</guid>
		<description><![CDATA[Why is everyone surprised when the banking bailout turns into a catastrophic failure? The AP is shocked, shocked I tell you that executives are still holding on to their jobs after the bailout (see AP: 9 in 10 execs at bailout banks remain on job). What did the AP think was going to happen to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.mkanderson.com/portal/resources/2009/01/bizarro.jpg"><img class="alignright size-full wp-image-490" title="Bizarro World" src="http://www.mkanderson.com/portal/resources/2009/01/bizarro.jpg" alt="Bizarro World" width="253" height="314" /></a>Why is everyone surprised when the banking bailout turns into a catastrophic failure? The AP is shocked, shocked I tell you that executives are still holding on to their jobs after the bailout (see <a href="http://www.msnbc.msn.com/id/28869701/" target="_blank">AP: 9 in 10 execs at bailout banks remain on job</a>). What did the AP think was going to happen to these guys? They took the handout directly themselves. It&#039;s not like they were going to fire each other.</p>
<p>My children interact with other kids who have a hand out with a harsh sense of entitlement. We call those kids <span style="text-decoration: line-through;">assholes</span> spoiled and avoid them and their parents.  These kids are our apparent future banking leaders.</p>
<p>Banking executives were rewarded for bad decisions, just like the people who handed over the bailout money keep getting elected in spite of their own dysfunctional legacies. There is no greater irony I&#039;ve witnessed than that of congress lecturing car companies on fiscal responsibility. The only thing worse than that was the pathetic car execs with their fake remorseful faces holding their hands out. Where is John Galt to tell them to get the hell out of his way?</p>
<p>There is apparently some ignorance in human behavior in the media. Fire, hot, burn. No more wood. Put it out.</p>
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