I received a phone call from Adobe today. It was coincidence and had nothing to do with my previous rant. The person who called me was a Level 2 technician. I went through my story with him. The difference was that he was an installation expert. In the end, he couldn't help me because I refused to reinstall until I had a new serial number. He agreed to put a note in my ticket that he recommended because he determined by talking to me I wasn't trying to scam a serial number off of Adobe. Yes, he said that. I do give him credit for acknowledging I've been through the ringer, but he was not about to concede anything negative about Adobe support, but I got the feeling he agreed.
Now I have to call Adobe Customer Service and beg them to please bestow on me a new serial number.
I'm done with this. I was contacted by somebody from Madcap today. I'm going to give Flare a try. At this point I either switch products or risk a mental health crisis.
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Unrest by Parkway Drive